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Client Services
2100014W Requisition #

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 43,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

The transportation technologies team provides the transportation industry with the confidence that its products and services meet required safety and quality standards. The team’s services cover all aspects of clients’ needs from advisory, auditing, certification and inspection to outsourcing, quality assurance, testing, training and more.

This position will be responsible for managing resources to bring about the successful completion of specific project goals and objectives.  In conjunction with a cross-functional team, this position is responsible for ensuring superior customer service levels.  In some locations, this position may be responsible for ensuring proper execution of the customer service delivery model.  


  • Act as a liaison between customers and Intertek to ensure a positive customer experience and the successful completion of project deliverables.
  • Ensure timely scheduling of projects and communication of project timelines and updates to customers.
  • Become a single point of contact for key customers.
  • Remove obstacles that prevent projects from moving forward and resolve customer concerns.
  • Ensure that all resources (samples, equipment, staff) are available and drive projects through to completion.
  • Management of subcontracted projects.
  • May provide 5x5 metrics data.
  • May provide support to the sales team with regard to capacity and timing discussions.
  • May provide day-to-day supervision for a team of Project Coordinators.
  • May identify new business opportunities and win projects to achieve growth targets.
  • Perform other duties as required.




  • HS Diploma or GED and 3+ years relevant experience required, including but not limited to project coordination, project management, and/or project scheduling OR a Bachelor’s degree in science, technology, engineering or math
  • Prior technical experience in a laboratory environment strongly preferred. 
  • Prior supervisory experience desired.
  • Microsoft Office expertise, including Word, Excel, and Outlook.
  • Must be customer focused and quality driven and possess excellent organizational, time management, and communication skills.
  • Ability to make timely decisions with incomplete information under tight deadlines and pressure.
  • Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities.
  • Ability to interface with cross functional teams in an effective manner.
  • Ability to resolve conflict and problem-solve in an effective manner.
  • Must have proactive and positive attitude.
  • Ability to travel as business needs dictate, via car and airplane.
  • Ability to perform all clerical functions inherent to the position

A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale.

We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.
Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.


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