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Implementation Project Manager

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Client Services
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210002CH Requisition #

Who we are and what we do?
Intertek Alchemy provides a complete training, reinforcement, and compliance solution that assures manufacturing workforces have the right knowledge and confidence to perform their job correctly and efficiently. Alchemy partners with companies of all sizes to consistently engage their workforces and build a strong culture of safety and quality. More than 3,000,000 workers at 50,000 locations use Alchemy's integrated programs.

 

The Austin American Statesman has named Alchemy one of Austin's Top Workplaces seven years in a row, and BuiltIn has named Alchemy one of the top digital companies in Austin for the past three years.

 

What are we looking for?
Intertek Alchemy is actively seeking an Implementation Project Manager to join our Implementation and Learning Team in Austin, Texas.  The ideal Implementation Project Manager candidate will be highly motivated, manage, coordinate, train, and execute multiple technical implementation projects for new and existing clients.  You will work closely with support, training, sales, and account management to ensure clients have all product resources enabled and are able to fully utilize the product features.  You will send routine project communication to appropriate team member with updates and action items.

 

How you’ll make an impact at Intertek Alchemy:

  • Demonstrate expertise in project management
    • Conduct customer facing Kick off calls
    • Manage deliverables & timelines of the project – self and customers
    • Simplify complex information for understanding
    • Exhibit critical thinking and problem-solving skills
    • Flexibility
    • Trouble shoots issue, identify solutions and provide recommended course of action for customer
  • Plan and execute the overall implementation for mulitple small to large scale accounts 
  • Identify client’s roll out plan based on their specific needs and recommend the best practices to ensure a smooth and successful implementation
  • Safeguard customer satisfaction through prompt and professional communication including calls, emails, and follow-up timeliness with clients (internal and external)
  • Manage competing deadlines and contunually manage multiple project expectations with key stakeholders simutaneously
  • Practice sound judgement and decision-making skills when working with customers, team members, and other departments
  • Host internal Kick off Calls, and train on basic product functionality
  • Work with Sales Account Executive(s) and Account Manager(s) to Schedule Kick-Off Call 
  • Order, configure, and ship hardware and software (this does not require knowledge of any development language)
  • Create and customize new client sites based on the client’s preferences and products sold
  • Track all implementation tasks in NetSuite
  • Manage time and prioritize project task requirements and issues
  • Schedule and coordinate customer training with Alchemy Learning Team
  • Communicate and escalate any implementation road blocks to Team Lead, Director of Implemetation and Learning, and any other appropriate internal partners
  • Work with cross functional teams to resolve any roadblocks to ensure a successful implementation
  • Use product knowledge expertise to troubleshoot common product issues general PC errors
  • Prepare, review and ensure accuracy of technical documentation for internal and external use

What it takes to be successful in this role: 

  • Bachelor's degree (B. A.) recommended but not required. 
  • Knowledge of APIs, integrations of HRIS, SSO, and an understanding of interface design
  • Strong Excel and data-oriented aptitude
  • Completion of a project management PMP, CAPM, or communications related college program
  • 5 years related experience or training or equivalent combination of education and experience 
  • A minimum of 5+ years project management experience 
  • 5 years of Customer Service/Client relations experience 
  • Bilingual preferred (Spanish/French/Gerrman/Portugese)

Why work at Intertek?
Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do.

Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy.

What we have to offer:
When Working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

 

 

 

 

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